How long will it take to detail my car inside and out?

Deluxe detailing on a regular automobile will can generally be accomplished in one working day depending upon the pre-condition.  The deluxe detail will include interior shampooing as well as an exterior polish and glaze.  We are able to deliver a vehicle that has been dropped of before 10:00am by 5:00pm the same day and we generally book appointments two days in advance.

 

Do you have loaner cars or a delivery service?

We don’t provide loaner cars; however we do provide pick up and drop off delivery service within our trading area for our clients.

 

How long does it take to get a complete protection package done to my new vehicle?

Depending upon the amount of prep work that is necessary, typically a protection package including paint sealant, rust proofing, undercoating and fabric and/or leather guard can all be done within one day on a new vehicle.  If it is raining or snowing at the end of the day we recommend that the vehicle remain in our shop overnight in order for the undercoating to harden. 

 

Can I wait until later to have the protection package applied to my new vehicle? (The dealer recommended I get it done right away.)

The advantage of having a protection package done to a brand new vehicle prior to it being driven for any length of time on the road, is that the undercarriage and the exterior paint is not exposed to road grime, industrial fall out or other contaminents due exposure to the elements.  It is indeed better to have a protection package applied to a vehicle in the newest condition.  Warrantees will apply up until the vehicle is one year old.  But the recommendation is that it is done as soon after delivery as possible.  

 

Why do I get swirl marks in my paint after I wash my car?

Some swirl marks that you see in your paint are caused because of a previous polishing or waxing of the vehicle in which the wrong type of pad or a dirty pad was used.  Swirl marks can also be caused if, when polishing, the appropriate RPM was not set.  Other "swirl marks" that appear on a vehicle may in fact not be swirl marks but the way the sunlight reflects off of the paint giving the reflected appearance of a circular or a spiderweb-type formation.  However the typical swirl marks or buffing marks that appear as a result of a vehicle not being polished or properly glazed can be removed through professional polishing, glazing and sealing. 

 

Why does it appear like my hood and roof are more faded than the rest of my car?

It may indeed be the case that the hood or the roof has oxidized at a more rapid rate than other surface areas of the vehicle due to the fact that the hood, roof and trunk are the most directly exposed area to sunlight – causing oxidization.  An other factor for premature fading of the hood is due to heat generated from the engine, and combined with the exterior elements, will accelerate the oxidization of the paint.  This can all be corrected with a properly applied paint sealant put on the vehicle when new.

 

How do you get the smoke smell out of a used car?

Often by simply using non-toxic, biodegradable cleaning agents we can remove the smell of the smoke by shampooing and using mild deodorizers in the upholstery, as well as injecting cleaning agents that will detoxify the interior  through the interior vents with the assistance of compressed air.  In extreme cases after detergents and deodorizers are used to clean the vehicle, an ozone machine can be applied which oxygenates the inside of the vehicle killing all bacteria in a natural process.  The vehicle needs to be left for a complete day and the ozone machine is an additional service that can be done in the case of extreme bacterial or organic odors. 

 

How do you clean the mags or wheels?

In the case of the wheels we use everything from degreasing chemical agents to diluted acids that will not scar the mag, but will remove all baked on brake dust, grease and road grime from the wheel.  We use high pressure water in this process.

 

What can I do about the tree sap on my car?

The process for removing anything topically from a vehicle’s paint should always be to start with the mildest solution possible, getting stronger depending upon need.  So in many cases some tree saps can be addressed through a mild soap and water dilution.  In cases of certain tree saps that have actually bonded to the vehicle's clearcoat, a more rigorous approach needs to be taken.  Actual tree sap removal solutions can be purchased through automotive stores.  However in the majority of cases, a professional detailing involving proper chemical agents used in a presoak process, followed up by polishing and glazing using a hardening agent/sealant/wax as a finish is necessary. 

 

How often should I wash my car?

You can wash your vehicle as often as you wish.  Keep in mind that using soap or car wash detergent can, over time, cause a build up on the paint surface that causes it to appear dull.  This build up will need to be removed through a comprehensive process included in a deluxe detail that should be scheduled twice a year.  We recommend that you only use proper car wash soap that is well diluted in cool or lukewarm water - never hot water. 

 

What’s the difference between hand waxing and polishing the paint?

Just as it sounds, hand waxing is simply the application of a topical wax treatment to a vehicle’s paint by hand, not using any rotary or orbital polishing equipment.  Hand waxing is effective as a short term topical process to enhance the shine and smoothness of the vehicle’s finish and can give some minimal protection from oxidization and paint fade.  The benefit of polishing the paint is that all residual soap and other foreign topical products can be removed from the paint surface, and indeed from the pores of the clearcoat of the paint by heating up the paint through the RPM of the polishing pad. 

 

Do you use harsh chemicals and cleaners in the interior?

With the advent of so many effective biodegradable, non-toxic, citrus-based cleaning agents and other developments in the car detailing industry, we are fortunate to be able to offer non-toxic, biodegradable, effective cleaning solutions so that people that are sensitive or have allergies need not be concerned.

 

What if a person has allergies to perfumes and other chemicals?

We appreciate when customers alert us to the fact that they are highly sensitive or have allergies and we ensure that in those cases that we avoid using any products that would irritate sensitivities. 

 

Do you drill holes in the vehicle when you rustproof?

While drilling holes was once a common practice in the rustproofing of vehicles many years ago – and there are still some applicators that will drill holes – it is completely unnecessary.  At Dynamic Shine we insert a polymer mist applicator tool into the manufacturer-provided holes and drain sites of the vehicle.  

 

How come your detail costs more than the detail rate at the automated car wash service down the street?

Professional auto detailing that is performed at Dynamic Shine is a thorough and extensive process performed by experienced professionals who have specialized in their area of either exterior polishing, chemical prep, interior shampooing/deodorizing,  for several years; as compared with local car wash operators who employ temporary or transient staff who multi-task with little expertise in the finer elements of professional automotive detailing.  At the same time, our prices remain very competitive with all detail services.

 

How do you get the vinyl to have a luster but not to be greasy and shiny?

Typically it is the silicon content in the vinyl or leather product that is being applied that causes the shiny or greasy effect.  At Dynamic Shine we choose to use very low, if any, silicon-based products in interior application of vinyl or leather cleaners or protectors.

 

Do you clean engine compartments?

Yes, we are very experienced at prepping and cleaning engines using proper engine degreasing chemicals and agents combined with an appropriate amount of water pressure.  We avoid steam cleaning because of the damage to hoses that can be caused by extreme heat in water or steam.

 

Do you use different kinds of polishing pads depending on the vehicle?

There are several types of polishing pads that can and should be used depending on the vehicle need.  Everything from acrylic, wool and foam pads to flat, waffle and orbital pads as well as polishing bonnets are used depending upon the paint condition and composition.

 

Are you bonded and insured?

Yes, we are a fully certified, bonded and insured detailing shop carrying a garage policy through the Insurance Corporation of BC.  All of our attendants hold current BC driver's licenses. We are registered with the Better Business Bureau, and have been in business since 1978.

 

Will my car be driven anywhere?

No.  Your car will not move from the location of our auto detailing shop.  It will only be moved from the outside to the inside of the shop for purposes of cleaning the vehicle.  In the event that the vehicle needs to be left for more than one day, it will be secured inside our security-alarmed shop.